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Health Insurance Claims and Service
At what age am I covered / eligible for Medicare Supplement?
How do I submit a Medicare Supplement claim?
I haven't received benefits on my recent Medicare claim. What should I do?
How do I file a claim on my Hospital Confinement Indemnity policy?
How do I file a Long Term Care or Home Health Care claim?
How do I get a claim form?
How do I file a claim on my disability policy?
What address should I use when mailing a claim?
My policy is administered by Olympic Health Management. How do I contact them?
I lost my ID card. How do I get a new one?
Q. At what age am I covered / eligible for Medicare Supplement?
A. Most folks become eligible for Medicare benefits, and Medicare supplement policies, when they reach 65 years of age.
Certain other factors, such as disability, may qualify a person for Medicare prior to reaching age 65.
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Q. How do I submit a Medicare Supplement claim?
A. To service a Medicare Supplement claim, all we need is the following:
A copy of your Medicare Explanation of Benefits form you received from Medicare
("EOMB") with your full name and Bankers policy number clearly
written on it. Most people choose to write it on top, where there isn't a
lot of Medicare preprinted information. That's all we need to process your
claim!
You may send your claims to:
Bankers Life and Casualty Company
PO Box 66927
Chicago, IL 60666-9729
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Q. I haven't received benefits on my recent Medicare Supplement claim. What should I do?
A. Our claim service is one of the fastest in the industry. If you
haven't heard from us within two weeks of receiving your EOMB, it is because
the claim never reached us. Just send us a copy of the EOMB and we'll get
right to work.
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Q. How do I file a claim on my Hospital Confinement Indemnity policy?
A. You need only send us a copy of the Hospital bills showing the dates of confinement and the diagnosis.
Be sure to include your policy number to assure faster service.
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Q. How do I file a Long Term Care or Home Health Care claim?
A. If you are filing a claim for the first time we will need a completed application for benefits packet (Claim Form),
which includes information from you, your doctor, and the facility or provider.
From you:
- Forms A & B, completed in full and signed by you or your representative. If your representative
completes and signs the form, please attach a copy of the appointment.
From your healthcare practitioner (doctor):
- Form C, completed in full and signed by a licensed healthcare practitioner.
From the facility, if you are claiming facility benefits (nursing home, assisted living):
- Form D, completed in full by your facility. The facility is asked to attach documents supporting the application.
These are highlighted on the form.
From the provider or agency, if you are claiming home health care benefits:
- Form E, completed in full by your provider. The provider is asked to attach documents supporting the application. These are highlighted on the form.
After a claim has been approved:
- For facility claims - We will need monthly bills from your facility with your policy number shown.
- For home health care claims - We will need regular submission of bills and the provider daily care sheets showing
your policy number.
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Q. How do I get a claim form?
A. You can:
Bankers Life and Casualty Company
600 West Chicago Ave
Chicago, IL 60654-2800
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Q. How do I file a claim on my disability policy?
A. We'll need a completed claim form showing the dates of disability and
treatment along with the diagnosis. Be sure to show your policy number to
assure faster service.
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Q. What address should I use when mailing a claim?
A. For Medicare Supplement Claims, please use:
Policy Benefits Dept.
PO Box 66927
Chicago, IL 60666-0927
For Long Term Care Claims, please use:
Policy Benefits Dept.
PO Box 66994
Chicago, IL 60666-0994
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Q. My policy is administered by Olympic Health Management. How do I contact them?
A. You may phone them at 1 (800) 688-0010.
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Q. I lost my ID card. How do I get a new one?
A. Just send your request to us at:
Bankers Life and Casualty Company
600 West Chicago Ave
Chicago, IL 60654-2800
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