Our core values - Integrity, Customer-Focus,
Excellence and Teamwork - make a
statement about where we've been, who we are today, and how we will
work together to achieve our mission. They have been drawn from our
rich past, and distilled to connect us with the values most
important today to our middle American customers. These core values
provide the necessary foundation of basic principles to guide all
of our associates across the company.
Integrity - We have the highest standards for
ethics, fairness, and personal responsibility. We're honest and
straightforward. We operate within the letter and spirit of the
law. We show unwavering consistency between words and actions. We
comply with all laws, regulations, and company policies.
Customer Focus - We exist to improve the
financial security of our customers and policyholders, and we put
them first and foremost in all of our decisions and actions. We
anticipate our customers needs and move quickly and urgently to
Excellence - We act with a strong sense of
urgency, recognizing that speed matters. We honor our commitments
and we take personal responsibility for our actions. To meet the
needs of our customers, we strive for excellence in our products,
services, and business processes. We are passionate about winning
in the marketplace, and embrace any change needed to do so.
Teamwork - We win as a team, putting the
enterprise ahead of any business unit, function, department, or
individual interests. We value diverse teams that take ownership of
work efforts, and create an atmosphere of commitment,
participation, and collaboration. We trust that our team members
act in the best interest of Bankers, and we have confidence in
their capabilities and intentions. Our associates grow personally
and professionally through their experiences at Bankers.
We commit to these ideals to build enduring value for our
shareholders, associates, business partners, and customers.